GNWT HSS

Health Care Service Complaints

In the NWT, health and social services is delivered by eight Authorities. In addition, there are non-government organizations and private professionals (including dentists) who provide services privately and through agreements with the Department and/or Authorities. 

Complaints or concerns against a regulated health professional can be dealt with in a number of ways.  We encourage you to first speak with the health professional who provided your care.  If you are uncomfortable raising your concerns with the health professional, then you can direct them the HSS Authority responsible for the facility. 

If your concerns are not addressed to your satisfaction, please direct your complaint as follows: 

If your complaint is about a registered nurse or nurse practitioner, contact the Registered Nurses of the Northwest Territories and Nunavut (RNANT/NU).  The RNANT/NU  is responsible for handling and investigating such complaints.  For more information, contact:

Registered Nurses Association of the Northwest Territories and Nunavut
P.O. Box 2757
Yellowknife NT X1A 2R1
Phone: (867) 873-2745
Fax:     (867) 873-2336

If your complaint is about a physician, contact the Complaints Officer.  Under the Medical Profession Act, the Complaints Officer is responsible for investigating written complaints about physicians.  This process is summarized in a plain language document. For more information, contact:

Complaints Officer
Dr. Michael Caffaro
With the College of Physicians and Surgeons of Alberta
Phone: (780) 969-4956
Fax: (780) 424-9617

If your complaint is about a dentist, contact the Review Officer.  Under the Dental Profession Act, the Review Officer is responsible for investigating written complaints against dentists.  For more information, contact:

Dr. Vernon Harold Jones
Review Officer
828-21 Ave NW
Calgary AB T2M 1K4
Phone: (403) 282-8594
Fax:     (403) 282-7753

If your complaint is about a pharmacist, contact the Complaints Officer.  Under the Pharmacy Act, the Complaints Officer is responsible for investigating written complaints against pharmacists.  For more information, contact:

Ms. Samantha Van Genne
Registrar, Professional Licensing
Corporate Planning, Reporting and Evaluation
Department of Health and Social Services
Government of the Northwest Territories
PO BOX 1320, CST-8
Yellowknife, NT X1A 2L9
Tel: 867-920-8058
Fax: 867-873-0484

If your complaint is about a midwife, contact the Complaints Officer.  Under the Midwifery Profession Act, the Complaints Officer  is responsible for investigating written complaints against midwives.  For more information, contact:

Mr. Steve Eichler
Complaints Officer
Field LLP
2000 Oxford Tower
10235-101 Street
Edmonton AB T5J 3G1
Phone: (780) 423-3003
Fax:     (780) 428-9329

If your complaint is about a Social Worker, contact the Complaints Officer. Under the Social Worker Profession Act the Complaints Officer is responsible for investigating written complaints against Social Workers. For more information, contact:

Alison MacDonald, PhD, RSW
Associate Registrar/Complaints Director
Alberta College of Social Workers
#550 10707 100 Avenue
Edmonton, AB T5J 3M1
780-421-1167
1-800-661-3089

Complaints about all other regulated health professionals should be referred in writing to the Professional Licensing Registrar.  For more information, contact:

Registrar, Professional Licensing
Department of Health and Social Services
8th Floor Centre Square Tower
P.O. Box 1320
Yellowknife, NT X1A 2L9
Phone: (867) 920-8058
Fax:     (867) 873-0484